We meet or more commonly hold a virtual session on the phone/Skype and GoToMeeting. This meeting is to clarify expectations on both sides.
If we decide to proceed, 3i expects to receive your requirements, documents, ideas, instructions, references, etc. by email. After some email exchanges we will determine if we have everything we need.
Once all or most information is available, we will start working on the project. We will contact you for any clarifications that we need as well as any interim deliverable.
We will work with you, eliciting your feedback to improve. In most situations, we are able to anticipate your needs. We will continue working until you are satisfied.
We will deliver a quality product on time which exceeds your expectations.